Our Process

At Macquarie Alarms & Security we are committed to constant improvement. We invest in people, in technology and listen to our customers to fine tune our systems and processes. Our goal is to ensure the journey our customers take with us from enquiry, to installation to ongoing service, remains industry-leading and without rival. 

Our team of security specialists are connected via cutting edge cloud-based systems, which allows us to be connected to crucial information regardless of our location. It also allows us to collect, save and securely store a vast amount of important information that assists us in our service delivery. 

 

Our unseen “back of house” sophistication also enables us to;

  1. Closely monitor and improve our operation,

  2. Ensure customer expectations are being met or exceeded,

  3. Log and verify operational events through integrated GPS tracking,

  4. Provide transparent information to customer.

Combined this has enabled us to establish and build a reputation that promotes trust, loyalty & mutual respect for our customers. 

 

Our Process

1. What are you trying to protect?

Understand what you're trying to protect in order to get the best outcome for your home. Click the link below to see our process map.

 
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2. Quote

Now that you have an idea as to what you're after, get a quote today. Please note, our online quotes are estimations based on the information you provide us. A formal quote will be provided to you by our friendly Sales team.

3. We'll be in touch

If you're happy with the estimation provided, complete the form and our team will be in touch to get further information on your project. They help build you a custom solution for your situation and provide you with a formal quote which you sign-off on.

 
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4. Installation

Our team will lock in a date that suits you to send one of our highly qualified and expert technicians to install your solution. We'll be in regular contact throughout the process to ensure a smooth and seamless experience.

We know how important is it to chose a security provider. Our team are here to find you the best solution for your needs and to provide you with the peace of mind you want and deserve.

 

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