I am pleased to announce we have struck a deal with Australia’s leading 4G communications company SCSI (Security Communications Solutions International). Enabling us to continue offering you a "premium" back to base DUAL SIM, 4G Alarm connection to our monitoring partner Onwatch but at a reduced rate.
The new price of *$38.50 inc GST per month, for our premium DUAL SIM DIRECT WIRELESS service is now in line with the lesser SINGLE SIM services on offer from others.
Over the past 5 years we have been forced to transition our alarm monitoring customers to 3G and in more recent times 4G devices for back to base communications. The cause of this has been the roll out of the National Broadband Network (NBN).
The transition has seen most commercial customers experience a net reduction in overall security running costs due to the alarm reporting base to base by “data packets” as opposed to the previously costly phone calls over the copper network. Residential customers weren't so lucky as their alarms previously reported back to base less frequently.
The benefit to you, the customer, with this technology change has been an increase in the overall level of security provided. This is achieved by more frequent testing of the connection and hardware that links you to the monitoring room, the removal of a physical phone line that could be damaged or cut maliciously and Dual Path (Telstra & Optus) reporting paths back to base. Added to this is the convenience of an application that allows arming & disarming functions straight from a smart phone on most systems.
The required hardware upgrades and additional fees associated with this transition have certainly proven to be extremely disruptive to the entire Security Industry and frustrating to you as the end user of our security services. To help ensure the long term viability of our business and allow you to continue with your valuable back to base service, a portion of the upgrade path costs to customers continues to be absorbed by us and partially offset by the use of term agreements for alarm monitoring.
Another looming disruptor to our industry and some services is the scheduled shutdown of the 3G Networks in Australia. Upgrades to a 4G Network device for alarm monitoring should be organised sooner rather than later. If in doubt about your 3G or 4G status just send an email to us at helpdesk@massecurity.com.au.
Our new arrangement with SCSI now enables us to offer existing customers with expired or expiring term monitoring agreements a cheaper upgrade path to 4G and a reduced ongoing monitoring fee.
* New and renewing Macquarie customers entering a 36 month Onwatch Monitoring agreement on Direct Debit can now have a 4G communication device as well as the premium DUAL SIM alarm monitoring service for a price our competitors will be envious of.
Yours in Security
Cameron Humphries
Managing Director