24 Hour Alarm Monitoring
To be effective, Alarm Monitoring Centres need to operate on a continuous basis, but just as important is they must have the ability to interact effectively and efficiently with customers.
Our monitoring partner Onwatch, Graded 1A to Australian Standards delivers exceptional customer service by;
- Understanding what customers want and need from their monitoring provider and gearing the operation to meet those needs
- Carefully selecting and training staff
- Setting high customer service level standards
- The use of robust and user friendly operating systems
Along with this we can now offer to our multi-site customers a web based interface to their monitoring account which can allow a review of system users, open and close information, zone lists and more.
Our Monitoring Room also offers both Multicom and Direct Wireless monitoring services. Both these services have the ability to reduce the customer's security spend while at the same time increasing site security.
Onwatch is fast building a reputation as Australia’s most innovative and premier alarm monitoring centres